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The black hole information paradox and its resolution

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Both AdS/CFT duality and more general reasoning from quantum gravity point to a rich collection of boundary observables that always evolve unitarily. The physical quantum gravity states described by these observables must be solutions of the spatial diffeomorphism and Wheeler-deWitt constraints, which implies that the state space does not factorize into a tensor product of localized degrees of freedom. The "firewall" argument that unitarity of black hole evaporation is incompatible with a regular near horizon region is based on such a factorization, hence is not applicable in quantum gravity. A version of black hole complementarity resolves the apparent conflict. (I will also discuss doubts and questions.)